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Home > Plan Your Visit > Heritage Center Theater > Box Office Policies and FAQ

Box Office Policies and FAQ

How do I contact the Box Office?

The box office is open Monday-Friday 11:30am-5:00pm. During these hours you can come into the box office, call us at 307-682-8802. E-mail us anytime at ticket@cam-plex.com. We open an hour and a half before performances on the weekends.

What methods of payment do you accept?

CAM-PLEX accepts cash, check, Visa, MasterCard, Discover and American Express.

What are service and handling fees?

In order to maintain inexpensive ticket pricing, as well as help offset expenses related to box office hardware, software and third party sales services, CAM-PLEX Heritage Center must charge a service fee. We make every effort to keep the fees as reasonable as possible. Purchases incur a $5 per order mailing fee and individual tickets are charged an additional fee when purchased with a credit or debit card.

What is General Admission and Reserved Seating?

A general admission show (GA) means patrons are able to choose their own seats in the theater before the event starts at a first come basis. With reserved seating shows patrons reserve specific seats when they purchase tickets according to availability.

Why aren’t my seat numbers consecutive?

Don’t worry, your seats are together. Our seats are numbered "European" style; that means that the outer sections are not in numerical order. Odd-numbered seats on the left side of the house, and the even-numbered seats are located on the right.

When should we arrive?

Plan to arrive at least 30 minutes before your scheduled performance time. The lobby opens 1 hour prior to performance. The theatre will be opened for seating by the House Manager approximately 30 minutes prior to curtain.

What happens if my tickets are lost or stolen?

We are able to look up your purchase and reprint your tickets if lost or stolen with proper ID. Our ticket scanners can detect if a ticket has been admitted. Once reprinted, the original tickets will be invalid.

What happens if an event is postponed or cancelled?

Performance cancellations are very rare. When a performance must be cancelled, we will make every attempt to contact you to make arrangements for an alternate date or possible refunds.

Can I cancel an order after it is placed?

All sales are final. Under certain circumstances you may be able to exchange your tickets for a different event.

What are the ages for youth and seniors?

Unless specified with the show, youth ticket ages are 2-18 and senior tickets are 60 and over. Military discounts are also available with ID.

Do you sell tickets through other websites?

Please be advised that the CAM-PLEX Heritage Center — www.cam-plex.com — is the ONLY authorized online seller of tickets for performances in the Heritage and Wyoming Center. There are many “second party vendors” online that offer to sell tickets to performances at CAM-PLEX, usually at prices much higher than those available at CAM-PLEX. If you purchase tickets from such a vendor you may be spending more than necessary, and you run the risk that the “tickets” they purport to sell will not be valid. Protect yourself and be sure to do your online ticket purchasing at https://camplex.secure.force.com/ticket.

What if I arrive late?

Late seating can be disruptive to the performer and to the audience. Latecomers will be seated at the discretion of the artist and the CAM-PLEX staff. Patrons arriving late for a performance may be required to wait outside the auditorium until an appropriate break allows seating without disruption to the performance.

Can I bring my child to an event?

While we do not have a strict policy on whether or not a child should attend a performance, please note that some of our events are not appropriate for young children. Most comedy shows include language and content for mature audiences only. Just because an artist is "clean" on TV does not mean he or she will be clean in person. Please respect the experience of the audience sitting around you if you plan to bring a young child. In the case that your child becomes distracting we ask that you take them to the available cry rooms or the lobby.

The Box Office staff can help to determine if a performance is appropriate for your child.

Do you offer Gift Certificates?

Gift certificates are available in all denominations. Contact the Box Office.

Do you offer accessible seating?

The orchestra section is accessible to all patrons. The balcony is not accessible by wheelchair. There is no elevator to the balcony. If you need special seating arrangements, please advise our box office representatives at the time of purchase. We offer wheelchair parking, oversized seating, and companion seating. Listening assist devices are available for most performances.

Can I exchange my seats?

We are able to exchange tickets for a show. There is a $3 fee per ticket.

What if it snows?

If a performance goes on even though the weather is poor, the CAM-PLEX is not required to provide a refund. If a performance is cancelled, refunds or exchanges will be offered. The Theatre will make every effort to notify you in case of a cancellation.

Can I take pictures or video?

Due to contract restrictions stipulated by Actor's Equity, the national union of professional stage actors and managers, the use of recording equipment or the taking of photographs is strictly prohibited at all performances. This includes, but is not limited to, cell phones with cameras, video cameras, and audio recording devices. CAM-PLEX reserves the right to confiscate any and all devices in non-compliance to this policy.

Do you offer group discounts?

Yes! Groups can save, depending upon seat location and group size. Some performances do not have group discounts.
Groups of 10 or more may qualify for:
Discounts on ticket orders
Advanced ticket reservation
Priority seating
Personalized customer service
Access to rental facilities & catering services for a pre- or post-show private celebrations
Contact Mandy at 682-0552 ext. 6527 for detailed group inquiries. We ask that a Group Leader is designated to coordinate the group and make one final payment.

Theatre Etiquette

Due to the intimate nature of our performances, almost any noise may be disruptive for other patrons, as well as the actors on stage. Out of courtesy, we insist that all electronic devices (cell phones, pagers, watch alarms, etc.) be turned to off or silent. Conversation must be kept to a minimum and text messaging is forbidden.
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